FAQs
What types of wellness products does Break Vibe offer?
Break Vibe specializes in innovative wellness products designed to enhance comfort and promote relaxation. Our offerings include items such as the PosturePro Pillow™, which combines ergonomic support with soothing traction, among other carefully curated products aimed at improving physical well-being.
How can I ensure that I am selecting the right product for my needs?
To select the right product, consider your specific wellness goals and any physical discomforts you may be experiencing. Each product description on our website includes detailed information about its features and benefits, which can assist you in making an informed decision. Additionally, customer reviews can provide insights into how others have benefited from the products.
What is the return policy for Break Vibe products?
Break Vibe offers a 120-day hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 120 days of receiving your item, provided it is unused, unwashed, and in its original condition with all tags attached.
How long does shipping take for Break Vibe products?
Shipping times vary based on your location. For example, orders shipped to the United Kingdom typically take 9-11 business days for delivery, while international orders may take between 8-28 business days depending on the destination. All orders are processed within 1-3 business days after payment confirmation.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. Provide your order number and photos of the issue, and we will arrange for a free return or replacement, covering all associated shipping costs.
Are there any special considerations for international shipping?
Yes, when shipping internationally, customers are responsible for any customs fees or import taxes. It is also essential to ensure that your shipping address is accurate, as we are not liable for errors. Delivery delays may occur due to customs inspections or regional disruptions.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email within 24 hours. You can use this tracking number to monitor the status of your shipment. If you do not see any tracking updates after 5 days, please contact our support team for assistance.
What if I need to exchange a product?
Currently, we prioritize refunds over exchanges. If you need to exchange an item, please initiate a return for the original product following our return process. Once the return is processed, you can place a new order for the desired item.
How can I contact Break Vibe for further inquiries?
You can reach our customer service team via email at support@breakvibe.com